Author Flies to Canada to Personally Deliver his Book to a Customer

From Dayton Daily News:

SPRINGFIELD — When Wittenberg University professor Dan Fleisch read on Amazon.com that Michel Cuhaci of Ottawa had received a flawed copy of Fleisch’s book “A Student’s Guide to Maxwell’s Equation,” he posted a comment, identifying himself as the author and promising Cuhaci he would try to send the book via overnight courier.

The only problem was, it was Christmas Eve.

“I called (parcel services), and getting it delivered was out of the question,” he said. “Then I thought, ‘OK, maybe I can find a bookstore that had it in stock.’ ”

No luck — most bookstores had closed early.

“It got to be late afternoon. I couldn’t find anyway to get it to him.”

His next thought — he’d drive to Canada and deliver the $26 book himself.

After much rigmarole, he booked a flight out to hand deliver it:

Cuhaci was at home, preparing to go to his nephew’s house, when the doorbell rang.

“My wife said, ‘There’s someone with a beard at the door,’ ” Cuhaci said.

“I opened the door and there’s this guy in front of me saying, ‘Which book would you like, hardcover or soft?’ ” Cuhaci said. “I was surprised and shocked. I was trying to understand what was happening.”

Fleisch told him he was the author, but wasn’t sure if Cuhaci comprehended.

“He was clearly an intelligent man, but you could just watch the wheels turning in his head,” Fleisch said. Not wanting to intrude further, Fleisch apologized for the misprint, handed him the book and walked away.

Cuhaci, still confused, slowly closed the door and looked at his wife.

“I thought he said he was the author,” Cuhaci told her. They ran to the computer and checked out Wittenberg’s Web site. There was a photo of Fleisch — the man who had just walked down their drive and pulled away.

“To think, there he was and I didn’t even ask him to sign it,” Cuhaci said. “I didn’t even invite him in for coffee.”

Satisfied that he did the right thing, Fleisch headed back to the airport for a 90-minute flight home.

What he found was a backlog of travelers who had been delayed by the previous day’s snowstorm and also looking for flights.

“It took me 11 hours to get back,” he said. “I got home sometime after midnight.”

The trip, Fleish said, was a good choice.

“Just seeing the look on his face … it was worth it.”

(via J-Walk)