From PostiveSharing.com:
The phrase “The customer is always right†was originally coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909, and is typically used by businesses to:
1. Convince customers that they will get good service at this company
2. Convince employees to give customers good serviceFortunately more and more businesses are abandoning this maxim – ironically because it leads to bad customer service.
Here are the top five reasons why “The customer is always right†is wrong.
(via Kottke)