At least they have in one franchise:
That disembodied voice directing you to the next window is coming to you live from 1,300 miles away in Grand Forks.
The fast-food restaurant along a busy stretch of U.S. 395 is one of only a handful in the country using a call center designed to speed up service.
McDonald’s owner Lee Adams is lovin’ it, but some customers aren’t so sure.
Adams sees it as an opportunity for his franchises to become friendlier and more efficient — and bring in a lot more business — by freeing up workers to concentrate on making the food, not taking orders.