Peter, who is the CEO of a company called Vocal Laboratories Inc. (they conducts call center customer service surveys for companies like Apple, Dell, and HP), felt compelled to add video commentary to a call to HP that was recently logged by one of their participants.
As Peter says, there's nothing really horrible about the call except that it's exactly like every customer service call you've ever had to make. It's oddly infuriating. Listen for yourself.
