Get Cynical

From PostiveSharing.com:

The phrase “The customer is always right” was originally coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909, and is typically used by businesses to:

1. Convince customers that they will get good service at this company
2. Convince employees to give customers good service

Fortunately more and more businesses are abandoning this maxim – ironically because it leads to bad customer service.

Here are the top five reasons why “The customer is always right” is wrong.

(via Kottke)

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He makes Robin Williams seem lethargic.

Why was it that England persecuted Scotland? Why is it that England
persecutes Ireland even to this day? At the bottom of every one of
these conflicts you will find a religious question. The religion of
Jesus Christ, as preached by his church, causes war, bloodshed,
hatred, and all uncharitableness; and why? Because, they say, a
certain beliefs necessary to salvation. They do not say, if you
behave yourself you will get there; they do not say, if you pay
your debts and love your wife and love your children, and are good
to your friends, and your neighbors, and your country, you will get
there; that will do you no good; you have got to believe a certain
thing. No matter how bad you are, you can instantly be forgiven;
and no matter how good you are, if you fail to believe that which
you cannot understand. the moment you get to the day of judgment
nothing is left but to damn you, and all the angels will shout
“hallelujah.”

Robert Green Ingersoll – “Orthodoxy”(1884)