Those friendly skies again:
Richard Brown nearly died on Sunday, January 21st, thanks to reckless indifference by a Southwest Airlines ticket agent.
A dying hep-C patient, Richard, secured an appointment at the Mayo Clinic. After getting turned down, he was referred to the University of San Francisco.
When he went to board in Scottsdale for California, the ticket agent refused to let Richard fly unless he bought another ticket, due to his weight.
The weight gain is due to water retention because of his failing liver. Richard lives on California Disability Pay and had no funds to pay for the extra ticket. The flight was not sold out.
The ticket agent didn’t care when shown Richard’s medical papers, saying, “each airport has their own rules and these are ours, no extra seat, no boarding.”
Family scrounged up what little money they had to help him pay for meals. Call after call to customer service ended in countless transfers and wrong numbers.
Finally, a Southwest Airlines agent in Dallas paid for Richard’s ticket herself.
“All the while, Richard sat freezing wrapped in several blankets at the gate. The Southwest agent content to let him die in the boarding area,” writes his daughter Brandi.